Refund and Returns Policy

At Hanli Creation, we are committed to your satisfaction and strive to provide the highest quality Clothing & Accessories. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make your shopping experience worry-free.

Eligibility for Returns

We accept returns for products purchased directly from Hanli Creation through our website, subject to the following conditions:

1. Timely Return: You must initiate the return process within 10 days from the date of your delivery. We are unable to accept returns after this time period.
2. Purchase Order Number: When requesting a return, please provide the Purchase Order number you received when you placed your order on our website.
3. Product Condition: We accept returns for Clothing & Accessories , if they were purchased through our website, and:

• The product has been physically damaged during shipping, or
• You identify unusual defects in the product upon receiving it.
• Product must be in unused condition to be eligible for return.

Initiating a Return

To begin the return process, please follow these steps:

1. Contact our Customer Service team during our standard business hours (10:00 AM to 6:00 PM IST) by Whatsapp on +91-8329689745 .
2. When you contact us, you will be asked to provide your Purchase Order number, which you received when you placed your order on our website.
3. Once we determine that your merchandise meets the eligibility criteria as stated in this policy, we will issue a Return Authorization Number and provide you with detailed instructions on how to proceed with the return.

Refund Process

Refunds will be made to the source mode used for the purchase after a thorough investigation and a final decision by Hanli Creation. Refund will be processed within 7-10 days and credited within 15-20 days. Please allow up to 15-20 days for the reimbursement credit to appear in your bank account.

Additional Information

• We do not support returns for products purchased from third-party retailers or other platforms. Our return policy exclusively covers purchases made directly through our website.
• Hanli Creation is not responsible for lost or stolen merchandise.

If you have any further questions or need assistance with the return process, please do not hesitate to contact our dedicated Customer Service team. We are here to ensure your experience with Hanli Creation is exceptional, and your health supplement needs are met to your satisfaction. Your well-being is our priority.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hanlifashion.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hanlifashion.com and send your item to: Hanli Creation, H.NO. 4, SIRVODEM, MARGAO, MARGAON SALCETE, South Goa, Goa, 403601.

Need Help?

Contact us at info@hanlifashion.com for questions related to refunds and returns.